Refund Policy

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, including a subscription renewal charge. This includes change-of-mind requests.

How to request a refund

Refunds for Paddle purchases are handled by Paddle, our Merchant of Record. Visit paddle.net to request a refund. Your receipt or order reference can help Paddle locate your purchase.

You can also email info@sraat.com for assistance, including for purchases made through another payment provider. We will help route your request to the appropriate provider. The same 30-day guarantee applies.

Paddle’s Refund Policy and Buyer Terms govern its refund processing. The time for funds to appear depends on your payment method and financial institution.

Cancellation and your rights

Cancelling a subscription stops future renewals; it is separate from requesting a refund. If you cancel without a refund, your paid access continues until the end of your current billing period. A refunded subscription may end paid access in accordance with the payment provider’s handling of the refund.

This guarantee does not limit your statutory consumer rights or any refund rights available under applicable law or Paddle’s policies, including after the 30-day period.

See our Terms & Conditions for the terms of using the service.