Refund Policy

You may request a full refund of your most recent subscription payment within 30 days of the order date, for any reason, including change of mind.

Refunds are issued to the original payment method. Depending on your bank, funds usually appear within 5–10 business days after approval.

Refunds are returned to your original payment method by Paddle, our Merchant of Record. Any bank fees or currency-conversion differences applied by your card issuer or bank are outside our control.

You can request a refund in either of these ways:

• Through our payment provider at paddle.net, using the email address you used at checkout or your invoice number.
• By emailing support@sraat.app with your account email and order date. We will pass the request to our payment provider on your behalf.

We aim to respond to refund requests within 2 business days.

Subscriptions renew automatically until cancelled. The 30-day guarantee applies to each payment from the date that payment was taken, so a renewal charge can also be refunded if you contact us within 30 days of it.

Where a refund is granted after you have already used part of the period, we may refund the payment in full or on a pro-rata basis, whichever is more favourable to you.

You can cancel at any time from Dashboard → Billing, or through the customer portal link on your invoice. Cancelling stops future renewals; you keep access until the end of the period you have paid for.

Cancelling on its own does not create a refund — if you also want the last payment refunded, request it as described above.

When you switch between the Monthly and Annual plans, our payment provider prorates the change: unused time on your current plan is credited against the new plan, and the exact amount is shown to you before the charge is taken.

If a prorated charge was taken in error, contact us and we will arrange a correction or refund.

Nothing in this policy limits rights you have under mandatory consumer-protection law in your country of residence, including any statutory right of withdrawal. Where local law grants you a longer or broader refund right, that right applies.

Buyer terms for orders processed by our reseller are available at paddle.com/legal/checkout-buyer-terms, and their refund policy at paddle.com/legal/refund-policy.

Refunds and billing: support@sraat.app. See also our Terms & Conditions and Privacy Policy.